My personal recommendation for each vendor, consultant, and in general anyone who has any form of contact with customers. survive audiobook edition with 5 counselors
by Anne M. Schüller
only the best companies: The customer is the real boss
For companies that want to play in the future not only a supporting role, the perfection their customers is our top priority. As to reach this goal, said Anne M. Schüller, one of the most sought after business speaker in the German speaking countries, in a comprehensive five-CD audio guide, which is published by Breuer & Wardin publishing office. "The customer is the real boss" 5 x 25 provides recipes for success in the areas of referral marketing, existing customers, win back customers, as well as sale and conversion into new times.
"customers always consider undertaking as a whole. Everyone in the supply chain must do a perfect job, "says Anne M. Schüller the expectations of consumers. "If it jams even at one point or messes up a single employee, then was the view of the Clients 'the juice shop' fault. He will not come back - and on the internet it will tell the world why "
Whether business to business or consumer dialogue: The Internet has the buyer powerful" made Kaufverhaltensbeeinflussern.. Schueller's conclusion: "The customer is the real boss. His bills are ballot. and would be only the best will survive in this new scenario. "
Specific approaches to be present, the leading expert says in loyalty marketing. To actually be successful in the long run, it needs a holistic approach that all customer touch points pursuit of an aim: Customers more loyal to "over and over again customers" and committed receiver Ehlern.
To achieve this goal systematically and securely, 5 x 25 recipe for success for a perfect customer management in the audio book edition was "The customer is the real boss" (ISBN 978-3-939621-90-4) practical and immediate implementation collected.
The audio-coaching is to "brain-friendly learning" tuned: In addition to well-understand examples can be found on the CDs as many concrete hints to ensure the optimal implementation of the learned content.
information about the audiobook
Anne M. Schüller:
The customer is the real boss.
5 x 25 recipe for success for a perfect customer management - in companies of tomorrow
nominated for the German Audio Book Prize 2011
in the category "best information"
size: 5 Audio CDs with about 352 minutes
Publisher: BREUER & WARDIN GmbH
Price: 89 € / 133 CHF
ISBN: 978-3-939621-87-4
About the author
Anne M. Schüller is a management consultant and is considered a leading expert in loyalty marketing. She has worked for over twenty years in senior sales and marketing positions of various service industries. The Diploma in Business Management and ten times the author is one the top ten speakers of Germany (Conga Award 2010) and teaches at several universities. It represents a new generation of marketing. To her clients include the elite of the economy.
www.anneschueller.com
The author is available for interviews and contributions you may have.
Anne M. Schüller Schüller
Anne
Marketing Consulting Office: 0049 89 6423 208
Mobile: 0049 172 8319612
info@anneschueller.de
http://www.anneschueller.de/
born hear 
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