" Yes, yes, a life insurance policy is always useful, as they might indeed happen, and finally you never know how and ob ..", said the new field representative of the insurance company.
Here is the young lady but seriously thought about whether the separation of save for retirement and securing of risks do not really sense it when the next 40 years contractually bind with a "Joint Insurance".
It is the insurance salesman, which still do not want to admit it to the informed and more demanding modern customer is to provide the service pension advice. Empathy is not just the strength of insurance agents, and finally they have only one objective and that means "completion".
is in the training departments specialized training in the foreground. Communication skills, the curriculum does not necessarily before. Of customer focus, most have never heard of. If anything, perhaps something of customer orientation. But the majority of the insurance agent is not based on the needs, problems and ideas of their customers but to the of their superiors predetermined sales targets.
that for 20 years, there is an Internet and today's customers can easily find out about the offers of competitors seems to have still not gotten around to insurance agents. But worse than this is the fact that there are still field staff there that actually believe that you can survive with a motor vehicle household contents and personal liability insurance, although requiring these products no great advice and now cheaper to obtain from any insurance company on the Internet.
When are the sales and marketing managers do think about that there are two consultation-intensive sectors, namely the pension business and balance sheet to protect the SMEs? When the leaders will realize that it needs for best trained and empathetic salespeople who bring their expertise together with a wide general knowledge? When the so-called sales manager is encouraged to direct the sales not only on the basis of sales figures, but instruct the staff to professionally and competently communicative approach the clients of the consulting-intensive business?
When will abandon their sales manager "ostrich policy" and go to the actual problems in the distribution of insurance services on the ground?
When are only really appropriate and made in a long-term commitment of interested people for the challenging job of the insurance seller, can cause permanent damage to the image instead of bad advice from short-term thinking high-pressure product sellers?
When do more than is currently only a third of customers are satisfied with their insurer?
